---
title: "5 Star Review By Kiran Patel"
description: "At Colin The Plumber we believe that customer peace of mind is just as important as customer satisfaction."
url: "https://brighton.colintheplumberllc.com/guarantee/colin-the-plumber-reviews/13787-my-first-call-with-colin-and-he-surprisingly-offered-me-suggestions-that-i-could.html"
date: "2026-08-13T06:59:29+00:00"
language: "en-GB"
---

5 Star Review By Kiran Patel

My first call with Colin and he surprisingly offered me suggestions that I could do myself to make sure the problem gets fixed. Now that is NOT common these days when every plumbing job is made to feel like a surgery appointment. Not so with Colin. He happened to diagnose the issue over a small video of the leak I sent. He is friendly and honest based on first initial conversations with him. If my problem does not get fixed after tightening the packing nut, I am definitely calling him.?? After getting a better wrench ... I tightened the packing nut a bit further and the leak that was a stream came to a stop. I will absolutely call Colin and also will refer him to my friends if and when need arises.

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```json
{ "@context": "https://schema.org", "@type": "Review", "description": "My first call with Colin and he surprisingly offered me suggestions that I could do myself to make sure the problem gets fixed. Now that is NOT common these days when every plumbing job is made to feel like a surgery appointment. Not so with Colin. He happened to diagnose the issue over a small video of the leak I sent. He is friendly and honest based on first initial conversations with him. If my problem does not get fixed after tightening the packing nut, I am definitely calling him.?? After getting a better wrench ... I tightened the packing nut a bit further and the leak that was a stream came to a stop. I will absolutely call Colin and also will refer him to my friends if and when need arises.", "url": "https://brighton.colintheplumberllc.com/guarantee/colin-the-plumber-reviews/13787-my-first-call-with-colin-and-he-surprisingly-offered-me-suggestions-that-i-could.html", "datePublished": "2024-04-09T20:00:00-04:00", "publisher": { "@type": "Organization", "name": "Colin The Plumber LLC", "sameAs": "https://brighton.colintheplumberllc.com" }, "inLanguage": "en", "itemReviewed": { "@type": "LocalBusiness", "name": "Colin The Plumber LLC", "image": "https://brighton.colintheplumberllc.com/images/colin-the-plumber/colllin-about-us.png", "sameAs": "https://colinplumbing.com/", "address": { "@type": "PostalAddress", "streetAddress": "1419 Empire Blvd", "addressCountry": "US", "addressLocality": "Webster", "addressRegion": "NY", "postalCode": "14580" }, "telephone": "+15859783222" }, "author": { "@type": "Person", "name": "Kiran Patel", "url": "https://g.co/kgs/v4eVP6S" }, "reviewRating": { "@type": "Rating", "ratingValue": "5", "worstRating": 0, "bestRating": 5 } }
```