---
title: "5 Star Review By Sarah Lott"
description: "At Colin The Plumber we believe that customer peace of mind is just as important as customer satisfaction."
url: "https://colinplumbing.com/guarantee/colin-the-plumber-reviews/13790-i-called-to-get-a-second-estimate-on-some-costly-plumbing-work-and-they.html"
date: "2026-08-14T14:46:49+00:00"
language: "en-GB"
---

5 Star Review By Sarah Lott

I called to get a second estimate on some costly plumbing work and they came out within a couple of hours of my call, diagnosed my problem, and explained to me how to take care of it much cheaper and easier than what the first plumber had recommended. The plumber took his time, explained everything to me, and was very professional and courteous. He could’ve rerouted our drainage system and sent me a huge bill and instead he gave me honest advice and saved me a ton of money. It’s so refreshing to work with someone honest and ethical. From now on, these are the only plumbers I’ll call because I know they’ve not overcharging or doing unnecessary work. Such a good experience!

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```json
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```